Privacy Policy

Last updated: June 2026

Michael Harding Art Formulas Ltd (“Michael Harding”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect personal information when you:

• Visit our website at www.michaelharding.co.uk
• Contact us by email, telephone, or online forms
• Purchase products from us
• Apply for a trade account
• Use services we provide
• Access our internal business applications where authorised

Who We Are

Michael Harding Art Formulas Ltd
Unit K, Springvale Industrial Estate
Springvale
Cwmbran
NP44 5BE
United Kingdom

Email: info@michaelharding.co.uk

Information We Collect

Depending on how you interact with us, we may collect:

Contact Information

• Name
• Email address
• Telephone number
• Company name
• Delivery and billing address

Order and Account Information

• Products purchased
• Order history
• Payment-related information provided during transactions
• Trade account information

Website Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Referring website information
• Website usage statistics

This information helps us maintain, improve, and secure our website.

How We Use Your Information

We use personal information to:

• Process and fulfil orders
• Respond to enquiries
• Provide customer support
• Manage customer and trade accounts
• Improve our products and services
• Maintain website security and performance
• Comply with legal and regulatory obligations
• Protect our business from fraud or misuse

Legal Basis for Processing

Under UK GDPR, we process personal information on one or more of the following legal bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent, where required

Marketing Communications

If you have requested information from us or subscribed to communications, we may send updates about our products and services.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website performance, and enhance the user experience.

You can control cookie preferences through your browser settings.

Sharing Information

We do not sell personal information.

We may share information with trusted third-party service providers where necessary to operate our business, including:

• Website hosting providers
• IT service providers
• Payment processors
• Delivery and logistics providers
• Professional advisers
• Regulatory authorities where required by law

All third parties are required to process information securely and only for authorised purposes.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, tax, regulatory, and business requirements.

When information is no longer required, it is securely deleted or anonymised where appropriate.

Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, or alteration.

However, no internet-based service can be guaranteed to be completely secure.

Internal Picking Application

Michael Harding Art Formulas Ltd operates an internal picking and warehouse application used solely by authorised employees and contractors.

The application supports warehouse operations, inventory management, stock control, order fulfilment, and related business processes.

Information Processed Through the Application

The application may process:

• Employee names
• Usernames and login credentials
• Email addresses
• User roles and permissions
• Inventory and stock records
• Product information
• Order and fulfilment information
• Operational activity logs

Purpose of Processing

This information is used to:

• Authenticate authorised users
• Manage warehouse operations
• Maintain stock accuracy and traceability
• Support order fulfilment
• Maintain system security
• Investigate operational issues
• Meet legal, regulatory, and audit requirements

Sharing of Information

Information processed through the application is used solely for business operations and is not sold to third parties.

Retention

Operational and account data is retained only for as long as necessary for legitimate business, legal, regulatory, security, and audit purposes.

Children’s Privacy

Our products, services, website, and internal applications are not directed at children, and we do not knowingly collect personal information from children.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Restrict or object to certain processing activities
• Request transfer of your information where applicable
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details below.

Complaints

If you have concerns about how we process your personal information, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

https://ico.org.uk

Contact Us

Michael Harding Art Formulas Ltd
Unit K, Springvale Industrial Estate
Springvale
Cwmbran
NP44 5BE
United Kingdom

Email: info@michaelharding.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date.